Terms and Conditions

    General Rules & Regulations

    We strive to provide a seamless travel experience. Please read the following terms for a hassle-free journey.

    1. Booking, Rescheduling & Cancellations

    NPR 1,000/- charged for cancellations, date/sector changes, or rescheduling.

    NPR 500/- VOID Charge per ticket.

    Refunds processed within 15-25 business days, subject to airline policies.

    Tickets are non-refundable & non-transferable unless permitted by the airline, with applicable fees.

    Rescheduling is subject to airline availability, and passengers must cover any fare differences or penalties imposed by the airline.

    •        Even if a ticket is initially refundable, its status will automatically change to non-refundable in case of a no-show.

    eSewa Travels is not responsible for airline-imposed penalties related to modifications or cancellations.

    2. Mileage & Special Services

    Frequent flyer miles are at the airline’s discretion.

    eSewa Travels service charge may be levied for meal preferences or special assistance; requests should be made in advance.

    3. Travel Documents & Pre-Departure

    Ensure you have:

    Valid Passport (6+ months validity)

    Visa/Transit Visa, if required

    Confirmed Airline Ticket

    Onward/Return Ticket (if applicable)

    Travel Insurance (recommended)

    COVID-19/Health Certificates (if required)

    4. Baggage & Airline Guidelines

    Baggage rules vary by airline. Excess baggage fees apply.

    Review airline policies before travel to avoid additional charges.

    1pc baggage weight is equivalent to 23kgs 

    5. Responsibilities & Liability

    eSewa Travels acts as an intermediary and is not responsible for airline schedule changes, cancellations, or delays.

    Arrive 3 hours before international flights departure time

    eSewa Travels advises passenger to reverify and confirm the flight timing 24 hours prior to filght departure

    6. First-Time Travelers

    Relax and enjoy your journey! Check documents in advance and arrive early.

    7. Emergency Assistance

    For urgent issues, contact our support team. For real-time updates, reach out to the airline.

    By booking with eSewa Travels, you agree to these terms and conditions.

    Happy Travels! ✈️