General Rules & Regulations
We strive to provide a seamless travel experience. Please read the following terms for a hassle-free journey.
1. Booking, Rescheduling & Cancellations
• NPR 1,000/- charged for cancellations, date/sector changes, or rescheduling.
• NPR 500/- VOID Charge per ticket.
• Refunds processed within 15-25 business days, subject to airline policies.
• Tickets are non-refundable & non-transferable unless permitted by the airline, with applicable fees.
• Rescheduling is subject to airline availability, and passengers must cover any fare differences or penalties imposed by the airline.
• Even if a ticket is initially refundable, its status will automatically change to non-refundable in case of a no-show.
• eSewa Travels is not responsible for airline-imposed penalties related to modifications or cancellations.
2. Mileage & Special Services
• Frequent flyer miles are at the airline’s discretion.
• eSewa Travels service charge may be levied for meal preferences or special assistance; requests should be made in advance.
3. Travel Documents & Pre-Departure
Ensure you have:
• Valid Passport (6+ months validity)
• Visa/Transit Visa, if required
• Confirmed Airline Ticket
• Onward/Return Ticket (if applicable)
• Travel Insurance (recommended)
• COVID-19/Health Certificates (if required)
4. Baggage & Airline Guidelines
• Baggage rules vary by airline. Excess baggage fees apply.
• Review airline policies before travel to avoid additional charges.
• 1pc baggage weight is equivalent to 23kgs
5. Responsibilities & Liability
• eSewa Travels acts as an intermediary and is not responsible for airline schedule changes, cancellations, or delays.
• Arrive 3 hours before international flights departure time
• eSewa Travels advises passenger to reverify and confirm the flight timing 24 hours prior to filght departure
6. First-Time Travelers
Relax and enjoy your journey! Check documents in advance and arrive early.
7. Emergency Assistance
For urgent issues, contact our support team. For real-time updates, reach out to the airline.
By booking with eSewa Travels, you agree to these terms and conditions.
Happy Travels! ✈️
