General Rules & Regulations

We strive to provide a seamless travel experience. Please read the following terms for a hassle-free journey.

1. Booking, Rescheduling & Cancellations

• NPR 1,000/- charged for cancellations, date/sector changes, or rescheduling.

• NPR 500/- VOID Charge per ticket.

• Refunds processed within 15-25 business days, subject to airline policies.

• Tickets are non-refundable & non-transferable unless permitted by the airline, with applicable fees.

• Rescheduling is subject to airline availability, and passengers must cover any fare differences or penalties imposed by the airline.

•        Even if a ticket is initially refundable, its status will automatically change to non-refundable in case of a no-show.

• eSewa Travels is not responsible for airline-imposed penalties related to modifications or cancellations.

2. Mileage & Special Services

• Frequent flyer miles are at the airline’s discretion.

• eSewa Travels service charge may be levied for meal preferences or special assistance; requests should be made in advance.

3. Travel Documents & Pre-Departure

Ensure you have:

• Valid Passport (6+ months validity)

• Visa/Transit Visa, if required

• Confirmed Airline Ticket

• Onward/Return Ticket (if applicable)

• Travel Insurance (recommended)

• COVID-19/Health Certificates (if required)

4. Baggage & Airline Guidelines

• Baggage rules vary by airline. Excess baggage fees apply.

• Review airline policies before travel to avoid additional charges.

• 1pc baggage weight is equivalent to 23kgs 

5. Responsibilities & Liability

• eSewa Travels acts as an intermediary and is not responsible for airline schedule changes, cancellations, or delays.

• Arrive 3 hours before international flights' departure time

• eSewa Travels advises passenger to reverify and confirm the flight timing 24 hours prior to flight departure

6. Accidental Insurance

• • •     Only treatment carried out in hospitals will be eligible for claims.
  • •     A claim can be requested only after 24 hours of the purchase.
  • •     Notify within 35 days after paying the bills.
  • •     Can be purchased from age 2 years to 60 years only.
  • •     Original documents are required for the claim process.
  • •     Accidental insurance claims of Rs. 2,500/- or above shall be reimbursed
  • 7. First-Time Travelers

Relax and enjoy your journey! Check documents in advance and arrive early.

8. Emergency Assistance

For urgent issues, contact our support team. For real-time updates, reach out to the airline.

By booking with eSewa Travels, you agree to these terms and conditions.

Happy Travels! ✈️